Waste Management Software Platform | WasteHero

WasteHero Platform

Waste Management Software Platform

Modular & Customizable Municipal Waste Management Software Platform

The leading municipal waste management software platform for the end-to-end management of operations for local authorities and private haulers.
 

Powerful software modules, apps,
and integrations.
One waste management platform.

  • Modular & Customizable
    Customizable with software modules, feature add-ons, hardware devices and third-party integrations to suit your precise needs.
  • Built for Scalability
    A waste management software platform designed for teams of all shapes and sizes with agility and scalability in mind. You grow? We match it with ease.
  • Empowers Easy Collaboration
    Bring operations staff, administrators, service personnel, citizens and business customers into one central platform.
  • Streamlines Daily Workflows
    Digitize, automate and optimize daily work activities to eliminate manual processes and repetitive administrative tasks.
municipal waste management software platform dashboard

What is the WasteHero Platform?

All good things start with a strong foundation. Connect stakeholders with powerful software modules, sleek apps, and hardware add-ons, then integrate with your favourite third-party systems for a centralized waste management platform that is customized precisely to your needs.

Platform
Modular
Automated
Centralized
Open API
Hardware & Integrations
Hardware Marketplace
3rd-Party Integrations

Advanced software modules and apps with a
mix-and-match approach

Advanced software modules and apps with a mix-and-match approach

Looking to switch to a new waste management software? Or perhaps you’re just missing a solution for one area of operations?

WasteHero has you covered with mix-n-match software modules and leading integration capabilities.

Transportation Management System
Mobile In-Cab Technology
Customer Service System
Customer Self-Service App
Asset Management
Fleet Management
Recycling Behaviour
Operational Performance
Alert Management

A powerful tool to plan, execute, monitor, analyse and optimise your waste collection operations.

Transportation Management System

A powerful tool to plan, execute, monitor, analyse and optimise your waste collection operations.

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Add-ons
  • Route Planning
    Automate the creation of digital route plans and prepare months in advance.
  • Simulation Tool
    Route simulation tool to test different scenarios, e.g. one less driver/vehicle
  • Route Optimisation
    Advanced prediction algorithm to optimise routes based on machine learning.
  • Live Tracking
    Live track every vehicle on every route. Manually edit live rotes to add/delete stops.
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Turn-by-turn directions. Digital workflows. Optimized collection routes. Mobile In-Cab Technology is everything a driver needs for a straightforward, safe and productive workday.

Mobile In-Cab Technology

Turn-by-turn directions. Digital workflows. Optimized collection routes. Mobile In-Cab Technology is everything a driver needs for a straightforward, safe and productive workday.

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  • Start Daily Work in 2 Taps!
    Drivers begin their daily collection routes with just two taps. Advanced functionality has never been so easy!
  • Turn-by-Turn Directions
    Dynamic routes need dynamic directions. Drivers are always one step ahead with visual and verbal turn-by-turn directions.
  • Simple Interface for Busy Drivers
    Drivers enjoy an app that is straightforward, simple to use, and gets the whole team on the same page.
  • Seamless Inquiry Handling
    Container can’t be emptied? Drivers simply add an inquiry and the container will be auto-added to the next suitable route.
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The Customer Service System is an advanced and robust tool built specifically to handle waste data and manage citizen requests.

Customer Service System

The Customer Service System is an advanced and robust tool built specifically to handle waste data and manage citizen requests.

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Add-ons
  • Detailed Customer Database
    Easy access to customer details, billing, bins, collection schedules and historical events.
  • Automated Workflows
    Create rule-based workflows that instantly resolve customer requests, e.g. bulky waste.
  • Built-In Ticketing System
    Swiftly manage both customer and driver requests in the dedicated ticketing system.
  • Empower Excellent Customer Service
    Support teams deliver fast and effective service to boost citizen satisfaction.
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The 24/7 customer self-service app that streamlines waste management requests and boosts service levels for citizens and commercial customers.

Customer Self-Service App

The 24/7 customer self-service app that streamlines waste management requests and boosts service levels for citizens and commercial customers.

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Add-ons
  • Streamline Customer Requests
    Enable customers to make and pay for requests like bulky waste and reporting broken bins in one handy portal.
  • Transparent Communications
    Support teams manage all customer requests via the Customer Service System.
  • Solve Requests Instantly
    Create rule-based workflows to automatically solve common daily requests from customers, providing excellent service levels.
  • Customizable Portal
    Configure your branding and edit the services available to your customers.
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Digitalize your waste infrastructure with asset management software designed specifically for municipal waste operations.

Asset Management

Digitalize your waste infrastructure with asset management software designed specifically for municipal waste operations.

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Add-ons
  • Track Container Assets
    Store and track container asset information such as ID, location, container type, waste fraction, collection status and fill-level sensor data.
  • Fast Digitalization of Inventory
    Bulk import of container assets for a fast switch to a digitized approach.
  • Power Up with Smart Bin Sensors
    Power up with smart bin sensors to view fill-level graphs, waste generation patterns and 3D waste topology map.
  • Learn from Historical Data
    Import historical weight data of containers to improve routing prediction algorithm.
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Tracking and management of vehicles, drivers, and locations.

Fleet Management

Tracking and management of vehicles, drivers, and locations.

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Add-ons
  • Digitized Fleet Management
    Digitize and track the drivers, vehicles and locations associated with your project for effective management and cost analysis of fleet assets.
  • Real-Time Fleet Tracking
    Keep your finger on the pulse and empower better decision-making with real-time tracking of driver and vehicle activity.
  • Enabling Intelligent Route Planning
    WasteHero’s routing engine will automatically take driver, vehicle and location constraints into account to produce optimized route plans.
  • Manage Vehicle & Driver Absences
    Create absences and arrange for substitute vehicles and drivers with auto-updates to route schemes for zero service interruption.
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Drive behavioural change amongst citizens with hyper-targeted, cost effective recycling awareness campaigns.

Recycling Behaviour

Drive behavioural change amongst citizens with hyper-targeted, cost effective recycling awareness campaigns.

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Add-ons
  • Implement Recycling Campaigns
    Drive behavioural change amongst citizens through targeted, data-driven recycling campaigns in-app.
  • Track Citizen Performance
    Track and compare citizen's waste generation data to understand the impact of recycling campaigns.
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Monitor the performance of routes, drivers, vehicles and customer support teams with operational performance.

Operational Performance

Monitor the performance of routes, drivers, vehicles and customer support teams with operational performance.

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  • Dashboard Reports
    Build custom dashboards to meet the requirements of user roles (i.e. customer support, route planner, etc)
  • Analyse Service Levels
    Fetch reports on customer ticket volumes, time spent, and resolution speed.
  • Analyse Route Performance 
    Compare planned versus actual route performance both when the route is live and completed.
  • Monitor Driver Performance
    Integrate telematics data to monitor harsh braking, distance travelled, and speeding events for drivers.
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Configure alerts based on container fill-level thresholds.

Alert Management

Configure alerts based on container fill-level thresholds.

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Add-ons
  • Team Alerts
    In-app fill-level alerts for users within the organization.
  • SMS Alerts
    Send fill-level alerts to any mobile phone number.
  • External Email Alerts
    Send fill-level alerts to email addresses outside of the organization.
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waste management software platform with integrations

Integrate with your favourite everyday systems

Simplify workflows and save time by integrating the systems you already use in your daily work.

  • Streamline collaboration in the organisation
    Don’t switch between 5 different systems within the course of your workday. Build up one central platform that creates simple, streamlined workflows.
  • Empower data-driven decision making
    Unify your systems in one environment to enable a transparent overview of operations, giving you the power to make decisions based on data, not gut feeling.

Connect hardware from the WasteHero Marketplace to optimize your operations.

Track, measure and improve operations by adding-on smart devices from our plug-n-play hardware marketplace.

WasteHero Smart Bin Sensor
RFID Tags
QR Code Stickers
GPS & CAN Kit
Manual Reader for RFID Tags & QR Codes
Mobile GPS Tracker

With WasteHero’s solution, our customers have the capability to build the platform seamlessly to meet demands and processes required to manage specific waste infrastructure and processes.

These capabilities allow local authorities and private haulers to customize workflows according to their exact needs, rather than being forced into a one-size-fits-all system.

Anders Hans Hinrichs, CPO, WasteHero

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