Waste Management Software Platform | WasteHero

WasteHero Platform

WasteHero Platform

Modular & Customizable Waste Management Platform

The leading waste management software platform for the end-to-end management of waste operations for local authorities and waste collectors.
 

Hundreds of powerful
modules and add-ons.
One platform.

  • Modular & Customizable
    Customizable with software modules, feature add-ons, hardware devices and third-party integrations to suit your precise needs.
  • Built for Scalability
    A software platform designed for teams of all shapes and sizes with agility and scalability in mind. You grow? We match it with ease.
  • Empowers Easy Collaboration
    Bring operations staff, administrators, service personnel, citizens and business customers into one central platform.
  • Streamlines Daily Workflows
    Digitize, automate and optimize daily work activities to eliminate manual processes and repetitive administrative tasks.
waste management software platform

What is the WasteHero Platform?

All good things start with a strong foundation. Connect stakeholders, software modules, and hardware devices, then integrate with your favourite systems for a centralized platform that is customized precisely to your needs.

Platform
Modular
Automated
Centralized
Modules & Add-ons
Hardware & Integrations
Hardware Devices
3rd-Party Integrations

Advanced software products with a
mix-and-match approach

Discover hundreds of powerful software modules, feature add-ons, hardware devices and third-party integrations for a customized and scalable experience.

Customer Service System
Transportation Management System
Customer Self-Service App
Asset Management
Fleet Management
Analytics
Alert Management

The Customer Service System provides support staff with the tools they need to seamlessly manage requests from both residential and commercial customers.

Customer Service System

The Customer Service System provides support staff with the tools they need to seamlessly manage requests from both residential and commercial customers.

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Inclusions

  • Residential and commercial customer management
  • Customizable dashboard for each property that includes analytics on all linked assets
  • Requests management, service log, billing & finance, and inbox included.
  • Pay Per Contact
    Enjoy all features of Customer Management all the time. Simply increase your number of allowable contacts within the database to reflect the number of customers you have.
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The transportation Management System is built specifically to intelligently manage routing plans for municipal waste collection.

Transportation Management System

The transportation Management System is built specifically to intelligently manage routing plans for municipal waste collection.

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Inclusions

  • Automated and intelligently optimized route schemes for fixed, semi-dynamic and fully dynamic collection schedules
  • Basic summary of every daily collection route
  • Collection history of individual containers
  • Inquiry Management
    Support staff and drivers can submit, manage, and even automate the response flow of inquiries from customers.
  • Live Monitoring
    Monitor vehicles and the drivers onboard in real-time to make data-driven daily operational decisions.
  • Weight (popular)
    Import historical container weight data and capture ongoing weight data.
  • Workload Balance
    Share workload equally between multiple drivers.
  • Driver Breaks
    Assign pre-planned breaks to drivers on route to comply with industry regulations.
  • Container Time Windows
    Ensure containers are collected within a specific time window.
  • Depot Time Windows
    Set available times for drivers to visit depots and disposal locations.
  • Max Distance per Route
    Define a limit for the distance of individual collection routes.
  • Max Distance per Day
    Define a limit for the total distance of collection routes in a day.
  • Max Weight per Route
    Define a limit for the total weight that can be collected per route.
  • Avoid Right-Turn / Left-Turn / U-Turn / Reversing
    Routes are optimized to avoid right turns, left turns, U-turns, or reversing wherever possible.
  • Container Description
    Add short descriptions to containers to assist drivers in the field.
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The 24/7 customer self-service app that streamlines waste management requests and boosts service levels for citizens and commercial customers, on both web and mobile.

Customer Self-Service App

The 24/7 customer self-service app that streamlines waste management requests and boosts service levels for citizens and commercial customers, on both web and mobile.

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Inclusions

  • Configure branding and services available in the always on self-service portal for citizens.
  • Enable citizens to create, change and pay for waste services in one handy portal.
  • Option to integrate with your existing billing and CRM systems.
  • Automated Workflows
    Create rule-based workflows to automatically solve common daily requests from customers.
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Track waste containers and fill-level sensor data.

Asset Management

Track waste containers and fill-level sensor data.

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Inclusions

  • Store and track container asset information such as name, location, container type, waste fraction, collection status and fill-level sensor data.
  • Detailed container view that outlines a service log of historical inquiries and tracks user actions related to container settings.
  • Bulk import of container assets
  • Containers Add-on
    Increase the number of allowed containers in your project.
  • WasteHero Fill-Level Sensor (popular)
    Optical laser smart bin sensor to track container fill-levels.
  • RFID Tags & Readers
    Track containers and automate authorized container collections.
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Tracking and management of vehicles, drivers, and locations.

Fleet Management

Tracking and management of vehicles, drivers, and locations.

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Inclusions

  • Configure and store vehicle, driver and location information.
  • Manage and track driver details such as work schedules, salary, and license information.
  • Daily summaries of driver and vehicle performance
  • Vehicle Planner
    Create absences for vehicles and arrange for substitute vehicles with auto-updates to route schemes.
  • Shift Planner
    Create absences for drivers and arrange for substitute drivers with auto-updates to route schemes.
  • Driver Add-on
    Increase the number of allowed drivers in your project.
  • Vehicle Add-On
    Increase the number of allowed vehicles in your project.
  • Location Add-On
    Increase the number of allowed locations in your project.
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Gain deep insights into recycling, driver, vehicle, and route performance.

Analytics

Gain deep insights into recycling, driver, vehicle, and route performance.

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Inclusions

  • Basic waste generation heat map across entire project.
  • Daily summaries of driver, vehicle, and route performance.
  • Advanced Heat Mapping
    Create zones within your heat mapping tool to effectively segment neighbourhood behaviour.
  • Recycling Campaigns
    Benchmark recycling rates within neighbourhood zones and track the impact on behaviours before and after public info campaigns.
  • Route Performance Comparison
    Compare route performance based on estimated values versus actual performance to understand where to focus to improve operational efficiency.
  • CAN bus for Fleet Performance
    Hardware that empowers comparative fleet insights including fuel consumption, harsh braking, speeding, distance travelled and more.
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Configure alerts based on container fill-level thresholds.

Alert Management

Configure alerts based on container fill-level thresholds.

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Inclusions

  • In-app notifications for users within the organization.
  • SMS Alerts
    Send alerts to any mobile phone number.
  • External Email Alerts
    Send alerts to email addresses outside of the organization.
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Connect hardware from the WasteHero Marketplace to optimize your operations.

Track, measure and improve operations by adding-on smart devices from our plug-n-play hardware marketplace.

WasteHero Smart Bin Sensor
RFID Tags
QR Code Stickers
GPS & CAN Kit
Manual Reader for RFID Tags & QR Codes
Mobile GPS Tracker

waste management software platform with integrations

Integrate with your favourite everyday systems

Simplify workflows and save time by integrating the systems you already use in your daily work.

  • Streamline collaboration in the organisation
    Don’t switch between 5 different systems within the course of your workday. Build up one central platform that creates simple, streamlined workflows.
  • Empower data-driven decision making
    Unify your systems in one environment to enable a transparent overview of operations, giving you the power to make decisions based on data, not gut feeling.

With WasteHero’s solution, our customers have the capability to build the platform seamlessly to meet demands and processes required to manage specific waste infrastructure and processes.

These capabilities allow local authorities and waste collectors to customize workflows according to their exact needs, rather than being forced into a one-size-fits-all system.

Anders Hans Hinrichs, CPO, WasteHero