Automate as much (or as little) as you'd like
Save time by automating key business processes. Keep the human element for delicate tasks.
Out-of-the-box automations handle the most common ticketing requests from citizens and commercial customers. Simply toggle on, and you’re ready to go!
Create automated workflows for dealing with request types based on rule-based logic. No human intervention, diminished errors, no unnecessary admin burden.
Flexible Automation Level
Workflows can be fully-automated, semi-automated, or manually handled according to your processes. Add in management approval blocks where they're needed!
Everyday activities, automated.
Automating repetitive work processes saves time for back office staff and field workers, whilst giving customers a great experience.
View some of our out-of-the-box automations, which can also be quickly customised to match your existing processes.
- Overflowing Containers
Customers order and pay for extra collections through self-service. The container will be allocated to a route on the customer’s chosen date, and they will be notified throughout.
- Bulk Waste Removal
Customers order and pay for bulk waste removal through self-service. The ticket is routed to back office, where they review the waste volume, assign a suitable vehicle, and notify the customer.
- Container Repairs
Customers order and pay for container repairs through self-service. The ticket is routed to back office, where they review the problem, assign the appropriately skilled employee to the task, and notify the customer.
- Container Cleaning
Customers order and pay for container cleaning through self-service. The container will be added to the next container cleaning route and the customer will be notified throughout.
- Missorted Waste
Drivers submit a ticket when they are unable to collect recyclables due to a high level of missorted waste. The container will be assigned to the next suitable general waste collection route.
- Driver Encounters Empty Container
When drivers encounter an empty container, the event is automatically documented to ensure the routing engine optimizes the collection frequency for this container.
- Driver Access Road Blocked
Drivers submit a ticket when container access is blocked. The container is included in the next suitable route. The customer will receive notification that their container wasn't collected and it has been rescheduled.
Resolve Customer Requests 30x Faster!
Make it faster and easier for your back office team to keep customers happy with automated request management.
Eliminate Hours of Admin Burden & Human Error
Repetitive tasks that have a high level of administrative burden are automated through rule-based workflows.
Streamline Team Communications
Field workers and back office staff are supported with a tool that gives them easy access to the information they need to be more productive.
At Affald & Genbrug in Fredericia Municipality, we have experienced an agile and professional collaboration with WasteHero. WasteHero's strength comes from their powerful solution, development skills and their flexibility, which allows us to tailor our waste management based on our actual needs.
Kim Ankjær Nielsen, Fredericia Kommune
WasteHero did an initial analysis of our waste management and found that our containers were only 40% full on average when they were emptied. The initial installation secured 53% less collections, which provided us with significant savings and reduced CO2 emissions.
Bjarne Kallesø, Civilingeniør at Genbrug og Affald, Teknik og Miljø, Herning Kommune
WasteHero has reduced our total number of collections across all waste fractions by an average of 40%.
Christian Møller Jensen, Aalborg Forsyning