WasteHero | Solving disconnected waste management

WasteHero Homepage February

The #1 SaaS Operating System for Municipal Waste Management

Best in class enterprise cloud software for digitalising and optimising municipal waste management operations. Providing smart, sustainable and profitable solutions to in-house teams at local authorities and private haulers.

Solving disconnected waste management

Are you spending time managing multiple systems for operations, citizen requests, route planning, in-cab technology and analytics? Discover a better way with WasteHero.

Eliminate Time-Consuming
Administrative Burden

Switching between multiple programs results in a hefty administrative burden, preventing your back office staff from doing their best work.

Take the Client Experience
From Yikes to Wow!

Your clients expect simple and streamlined self-service. So let’s wave goodbye to call waiting times, paper requests, and confusing web service portals.

Empower Seamless Data Flow
and Automated Tasks

Steer clear of multiple systems to manage your waste service. Bring all data into one ecosystem to empower streamlined workflows for every stakeholder.

The world’s most advanced and beautiful waste management solution.

The world’s most advanced and beautiful waste management solution.

Your back office team deserves better than clunky, legacy software from the 2000’s. Get started with the world’s most advanced, modular waste management software that handles every aspect of your operations, seamlessly.

  • Full Control Over Client Activity
    Powerful worktool that manages asset information, incoming client requests, inquiries, historical service and invoice log.
  • Track Services, Assets and Billing
    Keep clear records and manage the billing associated for residential and commercial clients. Record and manage a history of services requested by each household.
  • Customer Self-Service App
    The self-service app for citizens and clients that automates processes for requests of extra or bulk waste collections, container orders, repairs/cleaning and more.
  • Manage Requests & Billing
    Request extra emptyings/bulk waste, changing/adding containers, repairs/cleaning of containers and pay for it in-app.
  • 24/7 Self-Service
    Convenient always-on self-service portal. Customers complete requests in 3 minutes or less, at any time of the day!
  • Streamlined Communications
    Proactive messaging for any service interruptions, keeping your customers in the loop at all times.
  • Intelligent Routing
    Automated route schedules, route optimization based on machine learning, and live route tracking for efficient and agile waste collection.
  • Inquiry Management
    Support staff and drivers can submit, manage, and automate the response for inquiries, based on citizen complaints or from issues encountered whilst on route.
  • Fleet Management
    Track and manage vehicle, driver, and location details. View daily summaries of driver and vehicle performance.
  • Digital Workflows
    Drivers are equipped with Mobile In-Cab Technology to guide them through their work day, with all information transferring seamlessly back to the platform for high-level collaboration.
  • Mobile Version
    Drivers simply switch to the mobile version of the in-cab display for any out-of-truck activities.
  • Turn-by-turn Navigation
    Drivers enjoy visual and verbal turn-by-turn directions that are responsive to current traffic conditions.
  • Digitized Container Assets
    Store and track container asset information such as name, location, container type, waste fraction, collection status and fill-level sensor data.
  • Import Valuable Data
    Easily import container assets in bulk and import historical weight data to supplement the container weight prediction algorithm for optimized collections.
  • Detailed Asset Tracking
    Detailed container view that outlines a service log of historical inquiries and tracks user actions related to container settings.
  • Performance Insights
    Create custom dashboards that are aligned to your specific organizational goals to track, measure and deliver insights for optimization based on container, driver, vehicle and route analytics.
  • Weight Prediction Optimization
    Utilize advanced AI and machine learning to predict when containers will be full based on weight data to optimize collection schedules.
  • Recycling Campaigns
    Identify and benchmark hotspots of waste generation to assist with targeted public information campaigns.

Time-saving solutions for every stakeholder in the waste management process

The WasteHero solution is built for every member of your team to manage, plan, automate and optimize the entire waste management process. Designed in collaboration with leading waste experts, sustainability leaders, daily operation employees, and citizens, our solution overcomes every challenge in modern day waste management.

See how WasteHero solution will empower your team

Management Team
Transformation Leaders
Operation Employees
Office Administration
Community & Customers
  • CEO
  • CFO
  • COO
  • Operation leaders
  • Innovation Leaders
  • Politicians and Councillors
  • Sustainable Initiatives Officer
  • Public Policy Creators
  • Environmental Manager
  • Smart City Project Managers
  • Route Planners
  • Head of Waste operations
  • Commercial / Residential Waste Officer
  • Truck Drivers
  • Waste Collectors & Contractors
  • Refuse Collectors
  • Customer & Support Services
  • Administration Officers
  • Infrastructure Managers
  • Procurement Managers
  • Purchasing & Procurement Managers
  • Shift Managers
  • Citizens
  • Commercial Customers
  • CEO
  • CFO
  • COO
  • Drivers
  • Route planner
  • Operation leaders
  • Innovation Leaders
  • Politicians and Councillors
  • Sustainable Initiatives Officer
  • Public Policy Creators
  • Environmental Manager
  • Smart City Project Managers
  • Route Planners
  • Head of Waste operations
  • Commercial / Residential Waste Officer
  • Truck Drivers
  • Waste Collectors & Contractors
  • Refuse Collectors
  • Customer & Support Services
  • Administration Officers
  • Infrastructure Managers
  • Procurement Managers
  • Purchasing & Procurement Managers
  • Shift Managers
  • Citizens
  • Commercial Customers
  • Performance Tracking
    View and compare planned versus actual performance and costs of routes, drivers, vehicles and get recommended actions for optimization of operations.
  • Weight Prediction
    Utilize advanced AI and machine learning to predict when containers will be full based on weight data to optimize collection intervals.
  • Resource Management
    Optimize the allocation of fleet resources with data-driven and cost saving recommendations.​​
  • Driver Behaviour
    Implement friendly competition between drivers based on their performance to encourage safe work practices.
  • Data Insights
    Track and monitor the KPIs important to you with Analytics for waste management. Visualize key metrics on a real-time dashboard and share reports with stakeholders in email, .csv or PDF format.
  • Waste Generation Reports
    Track, measure and compare solid waste generation and recycling behaviour to identify areas for improvement.
  • Route Optimization
    Implement intelligent route optimization based on economic, environmental and service parameters to match your organizational goals.
  • Recycling Campaigns
    Identify and benchmark hotspots of waste generation to assist with targeted public information campaigns.
  • Fleet and Asset Management
    Track and manage containers, vehicles, drivers, and locations in one centralized platform. Assess the performance of assets and make data-driven decisions based on performance insights.
  • Driver Communication
    Enjoy unique driver features like AssistMe, where drivers finished with their route can offer assistance to their colleagues still en-route.
  • Mobile In-Cab Technology
    Drivers are equipped with Mobile In-Cab Technology to guide them turn-by-turn through their work day, with all information transferring seamlessly back to the platform for high-level collaboration.
  • Intelligent Routing
    Automated route schedules, route optimization based on machine learning, and live route tracking for efficient and agile waste collection.
  • Inquiry Management
    Complaint and request handling is made seamless from citizen, to back office, to route planner to driver.
  • Shift Planner
    Manage replacements for driver absences and vehicle downtime to avoid interruptions to automated route schedules.
  • Customer Service System
    Easily manage incoming requests from citizens and commercial clients directly from the WasteHero Platform.
  • Collection Reporting
    Operational reporting is made simple with collection history for every route and each container.
  • Customer Self-Service App
    Citizens and clients manage all aspects of their waste management using our handy self-service app.
  • SMS Service
    Citizens and clients can opt-in for our SMS service, providing reminders in the lead up to collections for each waste fraction.
  • Manage Requests & Billing
    Citizens and clients submit and pay for requests for services such as extra container collections and purchase of new containers through the customer self-service app.
  • History Overview & Inbox
    Citizens and clients get a clear overview over their historical requests and transactions and inbox updates if there was an issue with their waste collection.

Modular and customizable approach

Discover hundreds of powerful software modules, feature add-ons, hardware devices and third-party integrations for a perfectly customized experience.

Built for aggressive scale up (and down!)

Track your performance with built-in AI, then scale up or down your modules, add-ons and hardware based on the results.

WasteHero Smart Bin Sensor
RFID Tags
QR Code Stickers
GPS & CAN Kit
Manual Reader for RFID and QR Codes
Mobile GPS Tracker

WasteHero Hardware Marketplace packed with assets to turbocharge your operations

Track, measure and improve operations by adding-on smart devices from our plug-n-play hardware marketplace.

At Affald & Genbrug in Fredericia Municipality, we have experienced an agile and professional collaboration with WasteHero. WasteHero's strength comes from their powerful solution, development skills and their flexibility, which allows us to tailor our waste management based on our actual needs.

Kim Ankjær Nielsen, Fredericia Kommune

WasteHero did an initial analysis of our waste management and found that our containers were only 40% full on average when they were emptied. The initial installation secured 53% less collections, which provided us with significant savings and reduced CO2 emissions.

Bjarne Kallesø, Civilingeniør at Genbrug og Affald, Teknik og Miljø, Herning Kommune

WasteHero has reduced our total number of collections across all waste fractions by an average of 40%. 

Christian Møller Jensen, Aalborg Forsyning

Aalborg Forsyning is using Operation Management, Fleet Navigator, Asset Management and Waste Insights on the WasteHero Platform to power up their waste collections.