Customer Service System | Built for the Waste Industry by WasteHero

Customer Service System

Customer Service System

95% of Customer Requests Resolved in Just 2 Clicks with the Customer Service System

Powerful automations. Customizable workflows. High level service quality for citizens and commercial clients like they’ve never experienced before.

Time-Saving Automations

Repetitive tasks that have a high level of administrative burden are automated through rule-based workflows.

Decreased Call Volumes

The connected Customer Self-Service App streamlines customer requests to divert call volumes.

SUPER Satisfied Clients

Improved transparency and communication between authorities, collectors and clients boosts overall service level satisfaction.

Empower your organization to work fast

Automated request management

Create automated workflows for dealing with request types based on rule-based logic. No human intervention, diminished errors, no unnecessary admin burden.

Proactive client communication

Proactive messaging for any collection service interruptions, keeping your clients in the loop at all times. Transparent communication with no admininstrative interference? Yes please!

Resolve inquiries in 2 clicks

With account and property dashboard overviews, support teams are equipped with all the information they need to resolve inquiries within two clicks.

The Ticketing System Designed for the Waste Industry

WasteHero’s ticketing system has been built in collaboration with with leading waste management organizations. It seamlessly manages external tickets from citizens and customers, as well as internal tickets from drivers and field workers.

The Ticketing System Designed for the Waste Industry

WasteHero’s ticketing system has been built in collaboration with with leading waste management organizations. It seamlessly manages external tickets from citizens and customers, as well as internal tickets from drivers and field workers.

  • Empowers Stunning Service
    Administrators handle incoming tickets from the connected customer portal, phone calls, and emails in a central system. This enables staff to provide a fast and consistent service.
  • Out-of-the-box Automations
    Out-of-the-box workflows automatically handle the most common ticketing requests from citizens and commercial customers. Simply toggle on, and you’re ready to go!
  • Completely Customizable
    Ticket flows and the level of automation is completely customizable to match your business processes. You have the option to be as hands-on or as hands-off as you’d like.
  • Best In Class Features
    Complete with all the features you’d expect from leading ticketing systems, including in-app messaging, setting status, priority, assignee, followers, due dates, and internal notes.
  • Easily Resolve Daily Obstacles
    With prompts such as waste volume estimate, waste weight estimate, and photo attachment, back office staff have the required information to assign the right vehicle and worker to the job, the first time.
  • Strengthen Cross-Team Communication
    With numerous field workers and back office staff, it’s important to keep track of who’s doing what. Stay in-the-know with features like action log, ticket reporter, internal notes, ticket followers, and status updates.
  • Submit Tickets While En-Route
    Issues that drivers encounter on route are immediately communicated with in-app ticket submissions, enabling back office staff to swiftly manage tickets… before the driver has returned!
  • Rule-Based Automations
    Only have certain vehicles that can handle bulk waste collection? Customize rule-based workflows to automatically manage tickets with certain attributes.

Orchestrate a stunning, customizable client experience

Delight clients with self-service

The connected Customer Self-Service App empowers your clients to submit requests 24/7 and follow the status of their requests (whilst giving your support team time to breathe).

Billing managed in-app

Eliminate the time spent taking payments or generating invoices with in-app billing. Clients order and pay for requests for a streamlined experience.

Fully customizable portal

Edit the request types available to your clients in self-service and style the portal in line with your company branding.

Boost staff productivity and client satisfaction by providing the right information, at the right time.

30x faster

Back office staff solve requests 30x faster

55% fewer calls

Phone call requests reduced by 55%

8 / 10 rating

The average NPS rating from customers

With WasteHero’s solution, our customers have the capability to build the platform seamlessly to meet demands and processes required to manage specific waste infrastructure and processes.

These capabilities allow local authorities and waste collectors to customize workflows according to their exact needs, rather than being forced into a one-size-fits-all system.

Anders Hans Hinrichs, CPO and Co-Founder, WasteHero

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