Customer Service System
95% of Customer Requests Resolved in Just 2 Clicks with the Customer Service System
Powerful automations. Customizable workflows. High level service quality for citizens and commercial clients like they’ve never experienced before.
Time-Saving Automations
Repetitive tasks that have a high level of administrative burden are automated through rule-based workflows.
Decreased Call Volumes
The connected Customer Self-Service App streamlines customer requests to divert call volumes.
SUPER Satisfied Clients
Improved transparency and communication between authorities, collectors and clients boosts overall service level satisfaction.
Magic happens when client data flows
Boost support staff productivity and resolve requests 30x faster with comprehensive client data at your fingertips.
Full control over client activity
Leading worktool that manages incoming client requests, inquiries attached to allocated containers, historical service and invoice log.
Process Automation
Create rule-based workflows to automate the management of common requests from clients.
Streamlined communication
Client activity is shown in individual and property views with a log that tracks actions from both the collector and the client.
Empower your organization to work fast
Automated request management
Create automated workflows for dealing with request types based on rule-based logic. No human intervention, diminished errors, no unnecessary admin burden.
Proactive client communication
Proactive messaging for any collection service interruptions, keeping your clients in the loop at all times. Transparent communication with no admininstrative interference? Yes please!
Resolve inquiries in 2 clicks
With account and property dashboard overviews, support teams are equipped with all the information they need to resolve inquiries within two clicks.
The Ticketing System Designed for the Waste Industry
WasteHero’s ticketing system has been built in collaboration with with leading waste management organizations. It seamlessly manages external tickets from citizens and customers, as well as internal tickets from drivers and field workers.
The Ticketing System Designed for the Waste Industry
WasteHero’s ticketing system has been built in collaboration with with leading waste management organizations. It seamlessly manages external tickets from citizens and customers, as well as internal tickets from drivers and field workers.
Orchestrate a stunning, customizable client experience
The connected Customer Self-Service App empowers your clients to submit requests 24/7 and follow the status of their requests (whilst giving your support team time to breathe).
Eliminate the time spent taking payments or generating invoices with in-app billing. Clients order and pay for requests for a streamlined experience.
Edit the request types available to your clients in self-service and style the portal in line with your company branding.
Boost staff productivity and client satisfaction by providing the right information, at the right time.
30x faster
Back office staff solve requests 30x faster
55% fewer calls
Phone call requests reduced by 55%
8 / 10 rating
The average NPS rating from customers
With WasteHero’s solution, our customers have the capability to build the platform seamlessly to meet demands and processes required to manage specific waste infrastructure and processes.
These capabilities allow local authorities and waste collectors to customize workflows according to their exact needs, rather than being forced into a one-size-fits-all system.
Anders Hans Hinrichs, CPO and Co-Founder, WasteHero
