One-off jobs, captured, dispatched, and settled.
Bulky pickups, extra collections, and on-demand requests don’t have to live outside the system. Capture the job, slot it onto the next available route, and bill it, all on the same record as your recurring work.
Ad-hoc work is where the system breaks down
One-off and on-demand jobs arrive by phone, email, and portal, and they’re the requests most likely to be forgotten, done for free, or run as an inefficient special trip.
Requests arrive everywhere and stick nowhere
A bulky pickup booked over the phone lives on a sticky note, not on the plan, so it gets missed, or done twice.
Special trips wreck the day’s efficiency
Treated as one-offs, ad-hoc jobs become dedicated runs that ignore the routes already going near the address.
Extra work goes unbilled
On-demand collections are done as favours and never priced, so a real revenue stream quietly disappears into goodwill.
Capture it, route it, bill it
Turn every one-off request into a tracked, routed, and settled job on the same record as your rounds.
Every request lands as a real job
Phone, email, or self-service requests become structured jobs with an address, a waste type, and a customer, so nothing lives on a sticky note or slips through the cracks.
Slot it onto a route that’s already going there
Ad-hoc jobs are dispatched onto the next suitable route instead of a dedicated special trip, so on-demand work rides along with the plan rather than fighting it.
Confirmed jobs become billed jobs
Once the driver confirms the collection, the job is priced and flows into billing like any other work, so on-demand service is a revenue stream, not a favour.
From request to settled charge
The same four steps for every one-off job, however it arrives.
Capture the request
Log the address, waste type, and customer from any channel; the job enters the same queue as your planned work.
Slot it onto a route
Assign the job to the next suitable route rather than a dedicated trip, keeping the day efficient.
Collect and confirm
The driver sees the job in the cab and confirms the collection with any exceptions on the spot.
Price and settle
The confirmed job is priced and flows into billing, so the work is recorded and charged.
What ad-hoc on WasteHero guarantees
No projected savings on this page. These are properties of how one-off work runs on the platform, and the outcome numbers that matter will be modelled on your own jobs in the demo.
Ad-hoc collection, answered
What operators ask us about on-demand work.
Where can requests come from? +
Does an ad-hoc job mean a special trip? +
How do we make sure ad-hoc work gets billed? +
Can an ad-hoc job become a recurring one? +
Can customers request collections themselves? +
Stop running one-off jobs off the books.
Bring the on-demand requests that never quite fit your system. We’ll show how they’re captured, routed, and settled on WasteHero.
30 minutes · your own one-off jobs · no slides · no commitment.
Prefer email? hello@wastehero.io