Wastehero
Part of WasteOS · white-label · three reporting tiers

The customer portal that reports on itself.

Give your commercial customers a branded self-service portal, then hand them the one thing every buyer now asks for: credible ESG reporting. Three tiers, from essential diversion figures to structured disclosure support, all computed from the collections you already run.

See it with your logo on it See the three tiers Bring a real customer’s service.
A minute in your customer’s portal: an order priced from the contract, an invoice settled, and the ESG report underneath. Faithful recreation on demonstration data.
White-label · your brand, your customers
Your logo here · customer portal Signed in · Harbour Foods A/S live
Orders Invoices ESG report
Order a service · Harbour Foods A/S3 sites
Extra lift ordered660L residual · Harbour Road 41
Priced from the contractDKK 340 · live from the catalog
ScheduledThu · route N-4
Landed in WasteOSrouting + SLA timer running
No calls, no email chain: the request is on the route before the page is closed.
Invoices · all sitespay online
NoPeriodAmountStatus
INV-2398MayDKK 8,420Paid
INV-2417JuneDKK 8,420Paid
INV-2431JulyDKK 9,160Due
 
Contracts, statements, and payment history per site, always current.
ESG report · Q2 · all sitesTier 2 · AdvancedPlanning-grade CO₂e
Paper 34% Glass 11% Organics 22% Residual 33%
Diversion rate 67% 48.2 t collected this quarter CO₂e computed per collection
↓ Download for the annual report
Every request lands in WasteOS with routing and SLA timers already running. Every report is computed from the collections behind it.
Measured, not promised: the platform’s own running totals
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bins under management
0
tickets handled on the platform
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routes planned on the platform
Platform totals across WasteHero operations, not projections. When the portal runs on your service, every report is computed from your own collections.
A portal your customers stay for

Self-service on the surface. Reporting underneath.

Everything a commercial customer expects from a modern portal, with sustainability data as the reason they renew.

Self-service

Customers run their own account

Sites, containers, schedules, extra pickups, and swaps, all self-service. Requests land straight in WasteOS with routing and SLA timers already running, so your office stops fielding routine calls.

Billing & contracts

Every invoice and agreement, on the record

Customers see contracts, statements, and payment history per site, and pay online. Prices resolve live from your catalog, so what the portal shows is always what’s true.

ESG reporting

Sustainability data, computed not promised

Every collection becomes a data point: tonnage, diversion, and emissions, rolled up per customer and per site. Your customers get the numbers their own reporting demands, without a spreadsheet exchange.

The differentiator

ESG reporting in three tiers

Start with the diversion figures every customer needs, and grow into deeper, traceable disclosure without changing systems. Every tier is computed from the same operational record.

Tier 1 · Essentials

The diversion figures every customer needs

For customers who need to show they recycle and how much. Clean, monthly proof of tonnage and diversion, ready to hand to a landlord, a board, or a tender.

  • Tonnage collected by fraction
  • Recycling and diversion rate
  • Per-customer and per-site rollups
  • Monthly PDF and CSV export
Monthly · PDF & CSVLocal KPIsStandard support
The step up for reporting customers Tier 2 · Advanced

Emissions and material detail, on demand

For customers reporting to buyers or frameworks. Adds computed emissions and material-level breakdowns, delivered through a live dashboard and API rather than a monthly attachment.

  • CO₂e emissions across Scope 1 and Scope 3
  • Material-level breakdown by fraction and site
  • Live dashboard plus data API
  • Quarterly and on-demand reporting
  • Planning-grade CO₂e, stated method, consistent over time
Quarterly + on-demandDashboard & APIPlanning-grade CO₂ePriority support
Tier 3 · Enterprise

Structured disclosure support, every figure traceable to the record

For customers under formal disclosure obligations. Structured reporting where every figure keeps its line back to the collections that produced it, in a white-label portal your customer can share with their own stakeholders.

  • Figures traceable to the operational record
  • White-label ESG portal for your customer
  • Real-time data with a dedicated success manager
  • Custom frameworks and export formats
Real-timeWhite-label portal & APITraceable figuresDedicated success manager

The same underlying data, disclosed at the depth each customer’s own obligations require. Upgrading a customer is a setting, not a migration.

How the reporting works

From collection to disclosure, automatically

No data entry, no spreadsheet exchange. The report is a by-product of the work you already do.

1

Capture at the point of collection

Every lift records weight, fraction, site, and vehicle. The raw material of an ESG report is created the moment a bin is emptied, not reconstructed later.

2

Compute the figures

Tonnage and diversion roll up automatically; emissions are calculated from distance, load, and fraction using recognised factors. The tier decides how deep the calculation goes.

3

Report at the right depth

Each customer sees their tier’s view: a monthly PDF, a live dashboard, or a structured disclosure, all from the same underlying numbers.

4

Share with confidence

Customers export, publish, or hand the figures to their own auditors, with a traceable line back to the collections that produced them.

By design

What the portal guarantees

No projected savings on this page. These are properties of how the portal is built, and the report a customer would actually get is shown on their own collections in the demo.

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Of disclosed figures traceable to collections on the record
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Underlying dataset behind all three tiers, from Essentials to Enterprise
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Spreadsheets exchanged to produce a report
The questions buyers ask

ESG reporting, answered plainly

What haulers and their customers want to know before switching the reporting on.

Where does the emissions data come from? +
It’s computed from the collections you already run: distance travelled, load carried, and the fraction handled, combined with recognised emission factors. Nothing is self-reported by the customer, which is exactly why it holds up.
Can a customer move between tiers? +
Yes. The tiers read the same underlying data at different depths, so upgrading a customer from Essentials to Advanced or Enterprise is a setting, not a migration. Historic figures come along.
How does Tier 3 stand up to an audit? +
Tier 3 keeps a traceable line from each disclosed number back to the collections that produced it, so a customer’s auditors can follow the trail from the report to the operational record.
Does the portal carry our brand or yours? +
Yours. The portal and the ESG dashboards are white-labelled to the hauler, so your customers experience it as your service, not a third-party add-on.
How complete is Scope 3? +
Tiers 2 and 3 include downstream processing emissions for the fractions you handle. The Scope 3 boundary is configurable per customer and agreed with them, so what’s in and what’s out is a decision you make together rather than an assumption.

Turn every collection into a report worth renewing for.

Bring a real customer’s service and we’ll show you their portal, and the ESG report it would produce, at each of the three tiers.

30 minutes · a real customer’s service · no slides · no commitment.
Prefer email? hello@wastehero.io

See it with your logo on it
Opens your email with everything pre-filled. Nothing is sent behind your back.
Hauler Customer Portal · your brand on the front, your collections underneath
30 minutes · a real customer’s serviceBook a demo