Municipal Waste Management
Today, local authorities are expected to do more with less in their waste management. To be more efficient, more sustainable, and more productive, but with smaller budgets, fewer workers, and fewer resources. That pressure is passed on when services are contracted out to private haulers.
Whether it's spreadsheet-based operations or using disconnected systems, there's no way to bring all data together as a single source of truth for optimised decision making.
It's extremely difficult to streamline and automate processes when the systems you're using for route planning, citizen management, billing and so on, can't be integrated.
Without digital tools that empower live tracking, the instant transfer of information between teams, and automation of common requests, local authorities and private haulers lack the agility and flexibility to respond quickly to daily issues.
This not only creates frustration between drivers and back office teams, but impacts the quality of citizen service.
While current systems might 'get the job done', local authorities and private haulers have a difficult time making sense of valuable data, particularly when it's coming from different sources.
Local authorities and private haulers understand they could be operating more sustainably and efficiently, but outdated systems can't integrate with new technologies - such as fill level sensors and weight sensors - to understand how to optimise performance.
Managing waste collection for tens of thousands of citizens and commercial customers involves a complex infrastructure of assets, fleets, routes and customer data. For local authorities and private haulers, this information is usually tied up in spreadsheets and is difficult to track.
Routes are often managed manually with limited data insights, leading to inefficient collection schedules and high costs.
Sustainable & Profitable Municipal Waste Management Solutions
WasteHero provides a robust waste management platform for local authorities and private haulers to digitise the management of household waste and recycling collection, asset and fleet management, intelligent route planning, citizen management and more. WasteHero provides planners, admins, drivers and citizens with digital worktools to streamline the end-to-end waste management process.
DIGITALISE, MANAGE & PLAN
Powerful Management Tools To Boost Efficiency & Productivity
Gain clarity over complex asset and fleet infrastructures including containers, vehicles, drivers, and locations.
Simulate different route scenarios and create efficient route plans in seconds, while optimising the allocation of fleet resources.
Our state-of-the-art prediction algorithm paired with weight data and/or fill level sensors analyses the right time for collection, ensuring vehicles are only dispatched when it's necessary.
A citizen management tool and ticketing system all rolled into one. Manage contracts, requests, invoicing and service logs - all within 2 clicks' reach, ensuring your admin team works fast.
EXECUTE, AUTOMATE & MONITOR
Align and Automate To Enhance Communication & Service
Easy to use in-cab display for busy drivers. Follow daily routes with turn-by-turn navigation and submit tickets straight to the admin team for any issues like blocked access or contaminated waste.
Admin teams can follow the progression of vehicles, drivers, and automate service verification in real-time. Last-minute citizen request? Easily edit the most suitable live route to handle it fast.
Allows citizens to submit requests and make payments through the intuitive app, without having to phone your support team.
Set up rule-based workflows to handle common citizen requests and driver issues automatically, saving hours on unnecessary admin burden.
ANALYSE, OPTIMISE & TURBOCHARGE
Optimise Operations to Boost Sustainability & Profitability
Understand how your municipality is performing by measuring KPI's with real-time dashboards and customizable reports.
Track vehicle data with CAN bus telematics to coach drivers into driving more safely and sustainably, helping to reduce accidents and decrease carbon emissions to hit climate targets.
Implement awareness campaigns to optimise citizens' recycling rates and improve diversion from landfills. Manage and publish campaigns directly from the customer service system.
Integrate hardware such as fill level sensors, RFID technology, GPS trackers, and CAN bus data to facilitate a truly data-driven approach to the optimisation of operations.
The Experts in Municipal Waste Management
WasteHero is the only software solution designed specifically for local authorities and private haulers to manage municipal waste operations. If you’re managing municipal waste, there’s no one better positioned to support you in digitalising and streamlining your operations to be more efficient, effective, and sustainable.
Digitise, simulate and automate route schemes for both fixed and dynamic schedules. Live-track operations, verify services and review detailed historical performance.
Data-driven route optimisation powered through smart bin sensors and our state-of-the-art self-learning prediction algorithm ensures you’re collecting only when necessary.
A powerful worktool that manages asset information, incoming requests, inquiries, historical services and invoices for citizens and commercial customers.
Provides real-time tracking, management and analysis of waste management fleet operations to increase cost efficiencies for local authorities.
Administration teams easily manage external customer requests and driver issues with the ticketing system built into the Customer Service System.
Take the pain out of manually processing common customer requests and driver issues. Simply configure your workflows and let the time-saving magic happen!
Digitise your containers that are tied up in spreadsheets to gain a clear overview of assets. Import historical weight data, track fill levels and get a detailed view of service history.
Engage, educate, and drive behavioural change in citizens for better recycling rates and increased diversion from landfills with the Recycling Campaign tool.
The 24/7 customer self-service app streamlines waste management requests, payments, and communications for fast and high-quality service for citizens.
Enables fleet managers to monitor vehicle and driver performance to cut costs, improve safety and increase the sustainability of operations.
Benefits of streamlined municipal waste management
The WasteHero solution delivers significant cost and carbon emission savings and reduces overall operational costs by 5-30%. You’ll be implementing efficient route schemes, without compromising on service quality for your customers.
The time spent on route and fleet planning, service verification, customer request management and reporting is reduced by up to 60%.
Increased Operational EfficiencyDigital worktools empower automated workflows, optimised routes, improved fleet efficiency, and automated service verification.
Realise Significant ROIOptimisation of resources leads to operational cost savings that are recognised quickly.
Reduced Admin BurdenDigitalisation facilitates process optimisations that decrease time spent on transport planning, request management, and reporting.
Boosted SustainabilityActively work towards reducing emissions with intelligent routing that reduces the frequency of collections, mileage and driving time.
Enhanced Citizen ExperienceCitizens and commercial customers enjoy a dependable collection service and fast resolution of requests.
Data-Driven OptimisationsWith a system capable of making sense of large amounts of data, management are equipped with the information they need to make optimised, data-driven decisions.
At Affald & Genbrug in Fredericia Municipality, we have experienced an agile and professional collaboration with WasteHero. WasteHero's strength comes from their powerful solution, development skills and their flexibility, which allows us to tailor our waste management based on our actual needs.
Kim Ankjær Nielsen, Fredericia Kommune
WasteHero did an initial analysis of our waste management and found that our containers were only 40% full on average when they were emptied. The initial installation secured 53% less collections, which provided us with significant savings and reduced CO2 emissions.
Bjarne Kallesø, Civilingeniør at Genbrug og Affald, Teknik og Miljø, Herning Kommune
WasteHero has reduced our total number of collections across all waste fractions by an average of 40%.
Christian Møller Jensen, Aalborg Forsyning
Get in touch with WasteHero
Ready to streamline your work with the #1 operating system for municipal waste management? Get in touch with WasteHero today.