Watch the day unfold. Act before it goes wrong.
Live operations puts every vehicle, route, and collection on one live map. See where the day is running late, re-dispatch in a couple of clicks, and answer a customer while they’re still on the phone.
The day goes off-plan quietly. The phone rings loudly.
Plans meet reality the moment the wheels turn. Live operations is where you see the gap and close it before it costs a collection.
See the whole day at once
Every route, vehicle, and stop on one map, updating live. No radio round-robin to find out who is where.
Act while it still matters
Re-route, re-assign, or add a stop in a couple of clicks, and the change reaches the driver’s cab immediately.
Prove what happened
Every shift is recorded and replayable, so a dispute is settled with the timeline, not with two people’s memories.
Rewind any day, stop by stop
Scrub back through any shift to see exactly what each vehicle did and when. A disputed missed collection is answered with the timeline, not a guess.
A live view that lets you intervene, not just watch
Four capabilities that turn a wall of GPS dots into decisions you can act on.
The whole operation on one screen
Vehicles, routes, and stops render live on one map. Colour tells you what’s on time, what’s slipping, and what’s done, so your eye lands on the problem first.
Move work without moving paper
Add an urgent collection, pull a stop off a broken-down truck, or re-balance a route mid-shift. The driver sees the update in the cab within seconds, in order.
The screen tells you before the customer does
Missed stops, blocked access, delays, and off-route vehicles raise an alert the moment they happen, with enough context to decide, so you’re calling the customer first.
Rewind any day, stop by stop
Scrub back through any shift to see exactly what each vehicle did and when. A disputed missed collection is answered with the timeline, not a guess.
From signal to settled in one loop
The same four beats every time something goes off-plan, so nothing sits waiting for someone to notice.
Detect
A missed stop, a delay, or an off-route vehicle raises an alert the moment it happens, with the context you need to judge it.
Decide
See the affected stops, the nearest available vehicle, and the knock-on cost, then choose the fix from one screen.
Dispatch
Push the change to the cab. The driver’s route updates in order, and the customer notice goes out if you want it to.
Confirm
The stop is re-read once it’s done, so the board shows a verified result rather than a hopeful one, and the day’s record is complete.
The same live picture, framed for the job
The control room, the supervisor, and the driver all work from one live operation, each seeing what they need to act.
The dispatcher runs the room
The full map, every exception, and the tools to re-route and re-assign in real time, without picking up the radio.
- See every vehicle and route on one live map
- Re-dispatch a stop in a couple of clicks
- Notify the affected customer in the same action
The supervisor sees the trend
Progress against plan across the whole day, so a shift that’s slipping shows up early enough to do something about it.
- Track completion against plan by area and route
- Spot recurring trouble spots before they repeat
- Hand over a shift with the full picture intact
The driver sees today
Just this shift’s route, in order, with live updates when the room changes the plan and turn-by-turn to the next stop.
- Turn-by-turn to every stop in order
- New work appears in the cab, no phone call
- Mark an exception in a couple of taps
What the live view guarantees
No projected response times on this page. These are properties of how Live operations works, and the outcome numbers that matter will be modelled on your own day in the demo.
The practical stuff
What operations teams ask before they put the day on a live map.
Where does the live location come from? +
What happens when a vehicle loses signal? +
How fast does a driver see a change? +
Does this replace our routing? +
Bring your busiest collection day.
We’ll put a real route on the live map and show you how an exception gets caught and fixed before it becomes a complaint.
30 minutes · your own routes · no slides · no commitment.
Prefer email? hello@wastehero.io