Every account, contract, and job in one place.
Haulers run on relationships and margins, but the account sits in a CRM, the contract in a drive, and the jobs in the dispatch board. WasteOS CRM puts commercial accounts, contracts, sites, and service requests on one shared record, so the price you quoted is the price you serve and the price you invoice.
The account lives in three tools, and none of them agrees.
The relationship sits in the CRM, the terms in a drive, the jobs on the dispatch board. Every handover between them is where margin quietly leaks, and nobody owns the gap.
Every account, site, and contract in one record
Hold the whole relationship in one place: parent companies and their sites, contracted services, agreed prices, and the full history of every job and conversation. Sales, dispatch, and finance finally read from the same page.
Give commercial customers a self-serve front door
Customers book extra lifts, request quotes, raise issues, and view invoices from a branded portal. Every action opens against the right site on the same record, so your team spends less time on the phone and more on the accounts that matter.
Bill exactly what you contracted
Because the contract and the jobs live on the same record, every completed service prices itself against the agreed terms. Extra lifts, contamination charges, and one-offs are captured as they happen, so nothing slips through to unbilled.
Everything a hauler’s front office needs
The details that decide whether a job is profitable or invisible.
From first call to signed contract, on the account
Track enquiries from first contact to signed contract, with every quote, site visit, and note attached to the account it belongs to.
The terms you signed are the terms you serve
Agreed services and prices live on the account, so the terms you signed are the terms dispatch serves and finance bills, with no re-keying.
One parent, every site, its own schedule
Handle national customers with dozens of sites under one parent account, each with its own schedule, contract, and contacts.
Completed jobs become billing lines by themselves
Completed jobs turn into billing lines against the right contract, capturing extras and one-offs before they become lost revenue.
Customers help themselves to the easy stuff
Customers order extra lifts, raise issues, and pull invoices themselves, cutting inbound calls and speeding up the easy stuff.
A change on the account reaches the crew and the ledger
Accounts, routes, containers, and invoices share one data model, so a change on the account reaches the crew and the ledger automatically.
From quote to cash, on one record
Every commercial relationship follows the same path, and every step stays on the account.
Quote
An enquiry becomes a quote with agreed services and prices, tracked against the account from the first conversation.
Onboard
The signed contract sets up the sites, schedules, and terms once, and everyone downstream works from it.
Serve
Dispatch runs the contracted services and any extras the customer books, logging every job against the right site.
Invoice
Completed jobs price themselves against the contract and turn into invoices, so revenue is captured, not chased.
The same account, shaped for each seat
Sales, dispatch, finance, and the customer all work from one record.
Sales sees the whole relationship
Every enquiry, quote, site, and contract on the account, so a rep can pick up any deal and know exactly where it stands.
- Pipeline from enquiry to signed contract
- Quotes and terms attached to the account
- No deal lost in someone’s inbox
Dispatch serves what was sold
The contracted services and sites flow straight to the board, so crews serve the right lifts at the right frequency without a phone call.
- Contracted services drive the schedule
- Extra lifts booked by the customer land here
- Exceptions logged against the right site
Finance bills what was served
Completed jobs price themselves against the contract, so invoices go out faster and disputes are settled with the record, not a debate.
- Billing lines generated from real jobs
- Extras and one-offs captured automatically
- Every charge traceable to a service
The customer serves themselves
A branded portal where commercial customers book, query, and pay, keeping the relationship warm without tying up your team.
- Order extra lifts and one-off services
- Raise and track issues against a site
- View and pay invoices online
What one record guarantees
No projected win rates or retention percentages on this page. These are properties of how the CRM is built, and the outcome numbers that matter will be modelled on your own accounts in the demo.
What a commercial operator needs to know
If your question isn’t here, bring it to the demo.
Can it handle our custom per-account pricing? +
How does it handle national customers with many sites? +
Can we import our existing accounts and contracts? +
Does it replace our finance system? +
Bring your messiest account.
We’ll show you how the quote, the contract, the jobs, and the invoice line up on one record, before you change a thing.
30 minutes · your own accounts · no slides · no commitment.
Prefer email? hello@wastehero.io