Every routine call becomes a self-service order.
The Citizen Portal is the branded front door of WasteOS. Residents and businesses report, book, and pay in their own language, every order is priced from your tariff and slotted on a route, and nothing lands on a message pad in between.
The same request, two very different days.
What routine service work costs when it runs through the switchboard, and what it costs when residents serve themselves.
Self-service, not switchboard
Residents open the portal, pick the service, and file the request. Routing, classification, and SLA timers start automatically, with no inbox to monitor and no missed messages on the way through.
Straight into WasteOS
Every request lands in the platform as a ticket, order, or update, on the same data model your routes and invoices already use. There is no separate portal inbox to reconcile.
Priced before it’s ordered
Orders resolve against your own tariff at the moment of booking, so the price the resident accepts is the price your invoice line carries.
From problem to resolved, without leaving the portal
The same four steps whether a citizen is reporting a missed bin or booking a bulky pickup.
Find their address
Residents sign in and see their own address, containers, and collection calendar, no account number to dig up, no wrong-property confusion.
Make the request
Report a missed collection, order an extra pickup, book a bulky item, or raise a question. The right form appears for the right request.
Track it live
Every request shows its current status and next step. Citizens see progress the moment your team acts on it, so nobody calls to ask ‘any update?’
Settle up
Invoices, receipts, and payment history sit in the same place. Residents pay online and see exactly what they were charged and why.
A front desk that never puts anyone on hold
Four capabilities that move routine service work out of the call queue without losing the record.
Customers raise tickets themselves
Open the portal, pick the service, file the request. Done. From there the ticket is classified, routed to the right team, and put on an SLA clock the moment it arrives, so nothing sits unread in a shared mailbox.
Every agreement in one place
Customers see their active contracts, scheduled pickups, billing terms, and history without calling. Updates flow straight from the platform, so what they see is always what’s true.
Request extras, swaps, and pauses on demand
Need an extra collection, a container swap, or a holiday pause? Customers submit the change themselves, your team approves or auto-confirms by rules you set, and the schedule updates the moment it’s approved.
Every conversation, always at hand
Every email, in-app message, status update, and resolution lives in the customer’s portal, threaded by service or ticket. No more “I never got that”: the trail is right there.
One portal, tuned to each kind of resident
Households, businesses, and property managers see the service that applies to them, nothing more to wade through.
Everyday service for everyday residents
A clean, mobile-first view of the household’s own collection calendar, containers, and requests.
- See the next collection date at a glance
- Report a missed bin in a couple of taps
- Get reminders before collection day
- Available in the resident’s own language
Commercial service without the paperwork
Business customers manage multiple sites, containers, and contracts from one login.
- Order extra capacity when volumes spike
- Split requests and invoices by site
- Download statements for accounting
- Keep every agreement in one place
Manage many addresses at once
Housing associations and property managers act on behalf of the residents they serve.
- Handle every building from one account
- Raise requests for any managed address
- Track resolution across the whole portfolio
A portal your citizens can actually trust
Accessible, private, and branded as yours, not ours.
Accessible by design
WCAG-minded, keyboard-navigable, and readable on the oldest phone in the household.
Speaks their language
The interface follows the resident’s language automatically, and adding another is a translation, not a project.
Branded as yours
Your logo, your colours, your domain. Residents never see a third-party tool.
What the portal guarantees
No projected savings on this page. These are properties of how the Citizen Portal works, and the call-volume numbers that matter will be modelled on your own service in the demo.
What cities and haulers ask us first
The practical questions that come up before a portal goes live.
Do residents need to create an account? +
Which languages does the portal support? +
Where do requests actually go? +
How is resident data handled? +
Can we make it look like ours? +
Bring last month’s call log.
We’ll put the portal in front of a slice of your own services and show you the resident’s view, and your office’s, before you change a thing.
30 minutes · your own services · no slides · no commitment.
Prefer email? hello@wastehero.io